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Subscription FAQ

How does it work?

It’s really simple (like all good inspiration!), just pick your subscription (monthly, bi monthly, quarterly, yearly, or one time), then each month we will send you a carefully curated box that includes an Pre-Released or Limited Edition Scent and 3 - 5 additional items (dependent on box purchased) to help you live your most inspired life. Sign up easily and cancel anytime!


What will be in my box?

Each month we choose a different theme and products that go along with that.


Can I send a box as a gift?

Absolutely! Candles are such a wonderful gift, we’re sure whomever you gift this to will be delighted. When you check out, you will fill out your billing information, then at the bottom of that section, simply choose “Ship to a different address” and you can enter your gift recipient’s address. We do not include a packing slip with the box, so they won’t ever see your payment information.


When will I get my box?

When you order the monthly or 3-month subscription, we will bill you and ship your first box (typically a week, since it is made to order) - you don’t have to wait long to get inspired! After that, your boxes will ship between the 20th and 30th of each month.


What if I want a previous month’s box?

Once the previous month’s boxes have shipped to current subscribers, they will become available for individual sale (if we don’t sell out!). That will happen after the 20th of each month.


Are the special boxes part of my subscription?

The specially themed boxes like the Holiday Box and the Birthday Box are not part of the normal subscription and can always be purchased separately (don’t worry - shipping is included for those too!)


How often/when will I be billed?

If you order the monthly subscription, you will be billed when you first place your order, then again on the 20th of each month. If you order the 3 month subscription, you will be billed for your first 3 boxes when you place your order, then again on the 20th of the month 3 months later. For instance, if you ordered the 3 month subscription on the 20th of January, you will be billed on January 20th, and then again on April 20th for your next 3 months.


How do I change from monthly to a 3 month subscription (or the reverse)?

If you want to change your subscription type, please contact us by email and our customer care team will be more than happy to help you!


How do I change my credit card information or my shipping address?

You can contact us by email, or you can update those in the My Account section under Manage Payment Options and Address Book.


My Box arrived damaged, incomplete or it didn’t arrive at all, what do I do?

We’re so sorry! Contact us by email and our customer care team will figure out a solution right away!


How do I cancel my subscription?

We’ll be sorry to see you go, but we’re happy to help you get your subscription cancelled. Contact us by Email and our customer care team will help get your subscription cancelled.


Please note, that even after you cancel your account, you will still receive any boxes that you have already paid for. Boxes are billed on the 20th of each month.


I’m a blogger and would like to review Inspiration Box.

Great! We’d love to work with you. Just email us with a link to your blog, some info about you and your monthly readership, and we will be in touch when a review spot opens up.


I have a suggestion for a future Inspiration Box.

That’s great! We are always on the lookout for terrific, inspiring products that would be a great fit for our box. Contact us by email with lead times and pricing (if available) and we will get back to you as soon as we can.


My questions wasn’t answered here, now what?

No problem! You can email us. We’re in the office from 10 a.m. - 6 p.m. EST. If you email outside of those hours, we will get back to you within 2 business day.

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